Returns & Exchanges
At Something Went Wrong, we believe your home should be a sanctuary, which is why we offer a 30-day window to return or exchange any item that doesn't perfectly fit your space. If your order arrives damaged or isn't what you expected, we are committed to making it right with a seamless resolution process.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label and a return authorization slip to include inside your package.
Pack and Ship
Securely pack the items in their original packaging and drop the parcel off at any authorized carrier location within 7 days of receiving your label.
Receive Your Refund
After our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing